Customer Care

Thank you for shopping at Eczema.com! Like you, we realize that it's not always snuggly bears and bright rays of sunshine when you shop online. So, please feel free to contact us for any questions or concerns you may have and we'll be happy to address them.

Customer Service Inquiries:
email: support@eczema.com
phone: (888) 503-0837

Sales Inquiries:
email: sales@eczema.com
phone: (888) 503-0837

Other Ways To Get In Touch With Us:
Chat Online
Send Us a Message to Contact You

When you call, email or chat online with us, rest assured that you're getting in touch with one of us here in our Orem, UT headquarters and not just some random call center in the middle of nowhere. We like real people, and figure you do too.

Frequently Asked Questions

Why Shop at Eczema.com?

Ordering, Shipping & Delivery Information

Warranties & Returns

Why Shop at Eczema.com?

1. Risk-Free 100% Money Back Guarantee | Back to Top

We buy stuff online, too. So we know how important it is to stand behind the products we sell. When you buy from Eczema.com, if you are not 100% satisfied with your purchase we will be happy to issue a refund.

We will refund ALL UNUSED bottles and 1 used bottle per order.

Due to our steep discounts we will not refund charges associated with Shipping and Handling.

2. World class customer service (email, call, chat, or telegraph) | Back to Top

We strive to provide the best customer service in the world, which sounds cliche, but we're very serious about it. We admit that we're not always perfect, but we really try hard to make you happy. If you're not satisfied for any reason, give us a call at (888) 503-0837.

3. Tax-free Shopping | Back to Top

We will never charge you sales tax if we don't have to. You will only pay sales tax if you're shipping your order to an address in Utah--the state where we're incorporated.

4. Free shipping on $75 orders | Back to Top

Free shipping on US orders over $75. Please note free shipping does not apply to international orders.

Ordering, Shipping & Delivery Information

1. What are my payment options? | Back to Top

We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and PayPal. Our site is protected with Verisign Secure so you can be sure your personal information is kept safe.

2. How quickly will I get my order? | Back to Top

All orders are shipped within one business day. Delivery time depends on the method you choose. Here are estimated shipping times: FedEx Home Delivery(1-5 days), FedEx 2 Day Air, FedEx Next Day Air , USPS First Class (2-5 days) and USPS Priority (2-3 days). International orders are shipped via FedEx Priority International (3-5 days, guaranteed) and FedEx First Class (10-14 days).

3. How much is shipping to Canada? The UK? Australia? | Back to Top

International shipping is $14.95.

4. Do you offer expedited delivery? | Back to Top

Expedited delivery is available. If your order is placed by 9 am MST, USPS expedited delivery generally takes 24 hours.

Warranties & Returns

1. What do I do if part of my order is missing or was damaged during transit? | Back to Top

Please contact us within 5 days of receiving your order by calling us at (888) 503-0837 or emailing us at support@eczema.com. We may request that you send the product back so please keep the original packaging until you speak with us.

2. Do you offer a money back guarantee? | Back to Top

Yes. Our money back guarantee is good for ALL UNUSED bottles and 1 used bottle.

3. How do I return items? | Back to Top

Contact our customer service team to return items.

  • email: support@eczema.com
  • phone: (888) 503-0837